Return Policy

Returns
NO REFUNDS. Exchange only. Regular priced merchandise must be returned within 30 days of original purchase with receipt and tags attached. Due to higher turnover ALL ladies apparel purchases must be returned within 14 days of original purchase.
ALL SALES FINAL on personalized, sale and seasonal merchandise.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable)
If you need to exchange for the same item, send us an email at [email protected] and send your item to: Southern Sisters Embroidery & Gifts, 2023 Grayson Highway, Suite 107, Grayson GA 30017, United States.

Shipping
To return your product, you should mail your product to: Southern Sisters Embroidery & Gifts, 2023 Grayson Highway, Suite 107, Grayson GA 30017, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Our main carrier that we use for shipping is USPS. We occasionally use UPS or FedEx for larger or fragile items. On everyday(non-personalized) items please allow a 1-2 business day shipping window, personalized items may take up to 5-7 business days to complete and ship out. If you are needing an item by a certain date please reach out to us at [email protected] to confirm that we can accommodate your request. We do not ship outside of the United States. 

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